Smart Retail

Modern retail means keeping many things under control at once: revenue per store, stock per item, loyal customers, promotions, payments and reconciliation. When each of these lives in a separate tool, data is fragmented, stock counts are tedious, shelves run empty without anyone noticing and shrinkage only surfaces at the end of the period.

VPLUS Smart Retail brings retail operations onto one platform: counter, smart-cabinet and online sales on a single dataset; real-time inventory with alerts and restock suggestions; automatic points, tiers and promotions for customers; and permissions and central reporting across branches. AI analyses sales data to forecast demand and suggest products and promotions. Connected to digital payments and Camera AI, it automates stock checks and reduces shrinkage.

System overview

Smart Retail acts as a shared operating layer for every point of sale, connecting each component through one consistent flow of data:

1. Catalogue and locations. Manage products, prices, stores, counters and smart cabinets centrally in one system.
2. Multi-point sales. Transactions at the counter, at smart cabinets and online are all recorded on the same dataset.
3. Payment and reconciliation. Customers pay by QR code or e-wallet, and transactions are reconciled with orders automatically.
4. Real-time inventory. Every sale updates stock instantly; the system flags low stock and suggests restock orders based on sales velocity.
5. In-store visibility. Camera AI watches shelves and footfall, adding a real-world view to your sales data.
6. Reporting and decisions. Revenue, inventory and promotion performance roll up by store, region and chain.

Key capabilities

Multi-point sales

Counters, smart cabinets and online channels share one set of product, price and stock data. The sales screen is built for speed, so staff can serve customers smoothly even at peak times.

Every order, wherever it happens, is recorded consistently, so your reports always reflect the true state of the business.

Real-time inventory

Stock is synchronised the moment a sale completes. The system highlights items running low and suggests restock orders based on sales velocity, helping you avoid both stock-outs and overstock.

Chain managers see inventory for every store on a single screen, making it easy to move stock between locations.

QR payments with automatic reconciliation

Smart Retail supports VietQR and e-wallet payments at the counter or cabinet. Transactions are reconciled with orders automatically, cutting manual end-of-day work. Payments connect with VPLUS Payment.

Smart cabinets

Customers unlock the cabinet with a QR code, take what they want, and the system recognises the products removed to charge for them. Cabinets run unattended, making them a fit for offices, buildings, factories and public spaces.

In-store Camera AI

With Camera AI built in, the system detects empty shelves and misplaced products, measures footfall and supports loss prevention. Staff are prompted to act in time, and managers gain another data source to compare against sales.

Promotions and loyalty

Create offers by store, time window and customer segment. Each campaign’s results are tracked in reports, so you can keep what works and adjust what does not.

Business benefits

• A single source of truth: sales, inventory and payments unified across every location.
• Fewer stock-outs and less overstock: early warnings and velocity-based restock suggestions.
• Less shrinkage: transaction, inventory and Camera AI data working together.
• Less manual work: automated stock checks and payment reconciliation.
• Easy expansion: add stores or smart cabinets without changing how you operate.
• Clearer customer insight: shopping behaviour, peak hours and promotion impact, backed by data.

Use cases

Convenience chains

A convenience chain expanding across several districts needs central control of prices, promotions and stock. With Smart Retail, the leadership team follows each store’s revenue during the day, gets alerts on items running low and moves stock between stores before shelves go empty.

Smart vending

An operator runs snack and drink cabinets in office buildings. Customers scan a QR code to unlock the cabinet, take their items and pay on the spot. The operations team knows exactly which cabinets need restocking, which items sell best and how to plan efficient refill routes.

Distributors

A consumer-goods distributor wants to see real sell-out at retail points rather than relying on shipped volumes alone. Store-level sales and inventory data help it forecast demand, plan deliveries and evaluate in-store merchandising.

Deployment & security

Smart Retail combines a cloud management platform with in-store devices such as checkout counters, smart cabinets and cameras. You can start with a few stores and grow from there, with security designed in from day one.

• Cloud plus edge: central management in the cloud, with processing on in-store devices and cameras where needed.
• Tenant isolation: each company’s data is kept separate.
• Role- and store-based permissions: cashiers, store managers and executives each access only what they should.
• Encryption: transactions and operational data are encrypted in transit.
• Audit trail: changes to prices, stock and promotions are recorded for reconciliation.

Try it on the real system

Experience Smart Retail’s sales, inventory and reporting flow for yourself. Register for a trial account to create sample orders, watch stock update and explore chain-wide reports on the real system.